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When planning a recent bathroom renovation, I was referred to The Bath Splash in Cranston, where I met Marcia Dupree. Our initial conversation was by phone, during which Marcia offered an abundance of information on bathroom plumbing products. She asked me questions regarding my preferences of fixture styles, price points, timeframe of renovation, and special features my husband and I wanted or needed. Having discussed these things prior to my first appointment with Marcia enabled me to narrow my focus which streamlined the decision making. Throughout the project, Marcia was always available to me. Her attention to our renovation demonstrated her high level of customer service and professionalism. In addition, and most importantly, I was very impressed with the depth of Marcia's product knowledge and her technical knowledge of the products she sells. She has built solid relationships with her vendors and their technical staffs so if a problem arises, it is resolved easily and immediately. The knowledge, skills, and service Marcia brings to her job are seldom found in businesses today. She works for her customers until they are completely satisfied and happy. Working with Marcia was a very positive experience.
We are writing to you to thank you for having someone like Amy Bedard in your organization. We recently redid our master bathroom and Robinson’s Supply was recommended to us. The minute we walked into the showroom we knew we were in good hands. Amy was knowledgeable, honest and truly listened to our needs so she could recommend products that would work for us. The whole process was seamless as she made it happen. Whenever we had a question or a concern, Amy was there to advise and help. She is a true asset to your organization and was so superb that I had to take some time to let you know this. She truly made everything so easy and was so accommodating in every way. So, thank you for having Amy in your showroom to help and advise those of us who aren’t quite sure what to do. Our bathroom is fabulous and Amy is a major part of why that is so. .
—Elaine and Joe P., very happy customers of Robinson Supply
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